Baby boomer communication habits that drive Gen Z up the wall.
If you’ve ever watched a Gen Z roll their eyes mid-conversation, there’s a good chance a baby boomer was on the other end. It’s not that boomers are bad communicators—they just come with habits that don’t always land well with younger generations. What feels respectful, direct, or normal to a boomer can feel outdated, passive-aggressive, or even dismissive to Gen Z.
Here are the common communication quirks that leave Gen Z frustrated and wondering, “Why are they like this?”
1. Overusing formalities in casual conversations.
xBoomers often stick to formal greetings like “Dear” and sign-offs like “Sincerely” even in text messages or quick emails. According to Julia Carter, to Gen Z, this feels overly stiff and unnecessary, especially when the conversation is casual. They prefer directness without the fluff, seeing too much formality as a sign of being out of touch.
This habit comes from a time when letter writing and professional correspondence were the norm. For Gen Z, though, the casual tone of digital communication is about efficiency and authenticity. A simple “Hey” or just diving into the point feels more genuine to them.
2. Expecting phone calls instead of texts.
Boomers love picking up the phone to talk, but Gen Z often dreads unexpected calls. For younger people, texting feels more efficient and less intrusive. They can process information, respond thoughtfully, and multitask without the pressure of real-time conversation.
Phone calls can feel overwhelming to Gen Z, especially when a simple text could cover the same ground. The expectation to answer immediately adds unnecessary stress. Respecting their preference for texts can make communication smoother and more comfortable, according to Oprah Daily.
3. Using passive-aggressive phrases without realizing it.
Boomers often rely on polite yet indirect language to express frustration, like saying “Per my last email” or “Just curious…” when they’re actually annoyed. Gen Z tends to value clear, straightforward communication and can find these phrases frustrating or even manipulative.
What boomers see as professional or polite can come off as condescending to Gen Z. Younger generations appreciate honesty over sugarcoating. A simple, direct approach can prevent misunderstandings and foster more genuine interactions.
4. Assuming face-to-face meetings are always better.
Boomers often believe that in-person meetings are the gold standard for important conversations. Gen Z, however, values flexibility and efficiency, preferring virtual meetings or quick chats over formal sit-downs.
While face-to-face communication has its benefits, Gen Z sees it as time-consuming when the same outcome could be achieved through an email or video call. Recognizing that digital communication isn’t less meaningful can help bridge this generational gap.
5. Taking offense at casual language or slang.
Boomers sometimes interpret Gen Z’s use of slang or casual language as disrespectful or unprofessional. Phrases like “no cap” or “low-key” might sound odd, but they’re part of how younger people express themselves authentically.
Language evolves, and what was once considered proper changes over time. Instead of seeing casual language as a lack of respect, it can be viewed as a reflection of cultural shifts. Being open to new expressions fosters better understanding and less friction.
6. Expecting immediate responses to emails.
Boomers often expect quick replies to emails, viewing delayed responses as rude or unprofessional. Gen Z, juggling multiple communication channels, doesn’t always treat email with the same urgency.
For younger generations, emails are often reserved for formal communication, while urgent matters are handled via messaging apps. Understanding this difference can ease frustration on both sides and set more realistic expectations.
7. Prioritizing hierarchy over collaboration.
Boomers grew up in more hierarchical work environments, where respect for authority was paramount. Gen Z prefers a collaborative approach, valuing input regardless of seniority.
Rigid adherence to hierarchy can stifle creativity and make Gen Z feel unheard. Encouraging open dialogue and valuing diverse perspectives can lead to more innovative and productive interactions.
8. Over-explaining simple concepts.
Boomers sometimes fall into the habit of over-explaining, assuming younger people lack knowledge or experience. This can come across as condescending to Gen Z, who often prefer concise, to-the-point information.
Gen Z grew up with the internet at their fingertips, accustomed to finding information quickly. Respecting their ability to understand without lengthy explanations shows trust and respect.
9. Dismissing digital communication as less meaningful.
Boomers may view texting, memes, or social media interactions as superficial compared to traditional forms of communication. Gen Z, however, sees these as valid, meaningful ways to connect and express themselves.
Digital communication allows for creativity, nuance, and emotional expression. Recognizing its value can help bridge the generational divide and foster stronger connections.
10. Using outdated references that don’t resonate.
Boomers often reference cultural icons, events, or sayings that Gen Z doesn’t relate to, leading to confusion or disinterest. While these references hold personal significance, they can create a communication barrier if not contextualized.
Bridging this gap means finding common ground or explaining references when needed. It’s also an opportunity for intergenerational learning and sharing different cultural experiences.
11. Treating feedback as criticism.
Boomers may perceive Gen Z’s direct feedback style as disrespectful or overly blunt. Gen Z values constructive feedback and open dialogue, viewing it as essential for growth rather than a personal attack.
Creating an environment where feedback is seen as a tool for improvement, not a critique of character, fosters healthier communication. Embracing this mindset shift can lead to more productive and respectful interactions across generations.